Q: How many people can the Gold Room accommodate?
A: Seated | 100-230 guests
Standing | 350 guests
Q: How do I buy tickets for the Gold Room?
A: You can purchase tickets two different ways:
1. ONLINE. For your convenience, you may purchase tickets 24 hours a day online. Just click through on our website (or through our email blast if that’s how you receive our news) to where it says, “Buy Tickets” for the event you would like to attend. If we are NOT the ticket outlet for a certain event, it will clearly state on our event page where to purchase tickets.
When purchasing through our website, goldroomlive.com, you can select to ‘Print Tickets at Home’ if you have access to a printer or smart phone, or select the ‘Cannot Print’ option to be added to our Will Call list in the event you cannot print your tickets out or show them on your phone. Upon transaction completion, you will receive your tickets by email, which you can print out. You may also show your tickets through your phone to be scanned at the door.
**We encourage guests to bring their physical ticket or a digital ticket on their phone to be scanned at the door to reduce wait times.
There are additional ticketing fees that apply for this convenience and those fees vary with each event.
**Please know that the ticketing fees you pay when purchasing tickets is not a fee assessed by the Gold Room. These fees go to the company that provides the secure on-line ticketing purchase, Vendini. Also, if you compare our fees to many other venues, the fees are MUCH more reasonable than most ticketing agents.
2. IN PERSON. Stop by the Box Office on the day of the event you are wanting to attend or any day that we have an event!
The Box Office is located at the Gold Room: 18 South Nevada Ave, Colorado Springs, Colorado 80903.
The Box Office is located immediately to your right as you enter the Gold Room. When we have an event, we are usually at the Box Office by 6:00 PM. Ticketing fees also apply when you purchase at our Box Office.
The day of the show, tickets are available online and once doors open, at the Gold Room Box Office.
**Ticket prices generally increase when purchased at the door, so we do encourage guests to purchase tickets in advance.
Q: Do you have handicap accessible seating?
A: Our venue is a handicap accessible facility which includes our entrance and restrooms, as well as seating. To request seating needs for individuals, please contact us at 719-634-4653 at least 24 hours in advance of the event so that we can reserve you a specific seat. We also ask that you please arrive 30 minutes prior to the performance. If you arrive for an event without calling in advance, we cannot guarantee that there will be an easily accessible seat open. We will be happy to help in any way we can with your individual needs in order to make your experience at the Gold Room enjoyable.
Q:What time do shows start and end?
A: Generally, shows will start at 8:00 PM or 9:00 PM but please check times for specific shows as this can vary. Doors for all shows open one hour prior to start of the show. The curfew for all shows is 1:00 AM but most end prior to that.
Q: Ages?
A: Unless stated otherwise, all events at the Gold Room are ages 21 and up. Please arrive with a valid State or Government issued ID, otherwise you may not be admitted into the venue and will NOT be served alcoholic drinks.
Q: What forms of payment do you accept?
A: Ticket purchases at the box office are cash or credit/debit card and a small service fee applies. Drinks and food inside the venue may be paid for with cash or credit/debit card and we have an ATM available inside the venue.
Q: Refunds, Returns Exchanges?
A: Unless the show is cancelled, we do not offer refunds, returns or exchanges.
Q: How can my band play at the Gold Room?
A: You can email Evan Hooton with all booking requests at evan@goldroomlive.com
Q: How does pricing for my event work?
A: With an idea of your concept, pricing is offered in two separate quotes: A food and beverage minimum or a room rental.
If you plan to offer entertainment at your event, the Gold Room will offer you a quote based on a food and beverage minimum or the minimum amount you must spend on catering and beverage for the space. If you plan to offer light catering, or no catering, the Gold Room can offer you a room rental price quote.
Q: How does the bar work for my event?
A: The bar and beverage are entirely customizable. You may wish to offer a hosted bar, a cash bar or a mixture of both. You have control over what you would like the beverage offering to include for your event.
Q: Do you offer site visits to view the space?
A: Absolutely! Site visits are available by appointment. They are a wonderful way for you to experience the ambiance and unique details of the space.
Q: Where can my guests park?
A: The Mining Exchange Hotel offers convenient valet service for $9 event parking and $18 overnight parking.
Guests are also welcome to use the city-owned parking garage, located just south of the Gold Room. The garage is $1 on weekends and $1 after 4:00PM on weekdays.
